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FAQs

Please browse through our frequently asked questions to find answers to any of your questions relating to our website.

    • Can I change my order?

      Orders are generally processed and dispatched the same day, but if you do want to change your order, send an email to info@giveplants.co.nz and we’ll do our best.


    • Forgotten your password?

      Click on the login button, enter your username and click the ‘Lost Password’ button. A reset password link will be emailed to you.


    • How are orders packaged?

      We have designed our own corrugated cardboard boxes, which come in two sizes. They’re made from 68% recycled paper and the rest is from sustainable trees grown in New Zealand. The boxes are fully recyclable. They’re designed to protect the plant during delivery, by locking the plant in place. They also look smart when they’re delivered. The boxes open easily and have slots inside to allow a greeting card to be added without the need to use glue or extra packaging. 

      Each plant is placed inside a plastic bag that is secured to prevent soil loss and to retain the moisture that the plant needs. We’ll soon be using biodegradable bags, but in the meantime please reuse these bags or dispose of them carefully. 

      Large size plants are then tucked into handy, drawstring tote bags. Finally, both large and small plants are secured into their boxes for safe delivery.


    • How can I send plants as corporate gifts?

      Please contact us via info@giveplants.co.nz and our Account Manager will get in touch with you to discuss your requirements. For larger volumes, we can co-brand the packaging to make your gift stand out.


    • How should I plant and care for my plant?

      This website provides basic care instructions for each plant variety. For further information we would suggest looking at one of the New Zealand gardening advice websites.


    • What if no-one’s home when the plant is delivered? Will it still be dropped off?

      If you tick the ‘leave at door’ option when ordering, your plant will be dropped off even if there is no-one at home. If you don’t tick the ‘leave at door option’ and there’s no-one home when the courier calls, they’ll leave a card in the letterbox advising the recipient to phone the courier company and let them know when they’ll be home for the courier to drop off their plant, or where it can be safely left.


    • What is your guarantee and returns policy?

      You are purchasing a gift for someone, so we understand the importance of the gift arriving safely. We guarantee that the recipient will receive a plant in perfect order. On the rare occasion that something does go wrong, we’ll put it right. Email info@giveplants.co.nz and we’ll send a replacement plant to ensure that you’re completely satisfied.


    • When will my order be delivered?

      NORTH ISLAND
      We aim to deliver orders received by 10am (Monday to Thursday) to main North Island centres the following day. Please note; if an order is placed after 10am on Thursday it will not be dispatched until Monday as we don't want plants sitting in the courier depots over the weekend.   

      Add 2-3 days for rural deliveries and outlying towns, as the courier may not deliver daily. 

      SOUTH ISLAND
      Deliveries to South Island main centres take 2 days if received before 10am, plus 2-3 days for rural deliveries and outlying towns, as the courier may not deliver daily.


      GENERAL
      • We are also unable to arrange delivery on weekends.
      • We will do our best to deliver on days specified, but unfortunately we cannot guarantee.

    • Will my plant travel OK?

      Yes, we have developed packaging that locks the plant in place to ensure that it travels safely. We guarantee that it will arrive safely. If you do happen to have any problems, please let us know and we’ll get it sorted for you.




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