Thanking Customers

Project

Thanking customers for business

Purpose

To retain a client portfolio

Approach

Send customers a lime tree a week to 10 days after purchasing a new car. Using lime trees to keep the dealership top of mind.

Outcome

Amazing feedback from clients and a long-term reminder and talking point with the client. Clients are still commenting years after receiving a lime tree from the dealer.

Customer Feedback

Amazing amount of feedback received from our client’s customers, here is a sample of one;

“What a super surprise awaited our return from the Coromandel.... The lime tree had been delivered by a very caring courier who had put it in a very secure place ready for our arrival home!!!! Dud has already prepared the sheltered plot ready to plant it ..... I can taste the lime infused gin and tonic already!!!! I can promise that it will be nurtured and cared for .... Dud has had great delight in telling the history of it to those who pop by

Again .... Thanks a whole lot for the lime tree ..... It's well appreciated ..... Smiles Sharyn & Dud”